Allup App is the controller of the personal information we hold about you in connection with your use of the Allup App Service. This means that we determine and are responsible for how your personal information is used
We may share your personal information with the following (as required in accordance with the purposes set out in Annex 1 and Annex 2):
You may update your profile information, such as your contact information, and may change some of your data sharing preferences on your Account page/by emailing us at support@allup.app.
The Allup App Service may, from time to time, contain links to and from third party websites, including those of other users, our partner networks, advertisers, partner merchants, Gyms, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Allup App Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.
Please contact support@allup.app. if you have any questions, comments and requests regarding this Privacy Policy.
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Allup App Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.
Category of personal information | How we may use it | Legal basis for the processing | Recipients of personal information |
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Contact information such as your first name, last name, address (home and billing address), phone number and e-mail address. | We may use this information to process any orders that you make by using the Allup App Service, including for the purposes of invoice creation and in order to e-mail e-receipts to you. | The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you. | We may share this information with: Mixpanel Google Analytics / Firebase; Swifty Beaver;[Adjust].[INSERT ANY ADDITIONAL RECIPIENTS]. |
We also use this information to set up and authenticate your account. | The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you. | ||
We use this information to tailor how the Allup App Service is displayed to you (such as the language in which it is provided to you). | The processing is necessary for our legitimate interest, namely tailoring the Allup App Service so that it is more relevant to our users.. | ||
We may use this information to deal with enquiries and complaints made by or about you relating to the Allup App Service. | The processing is necessary for our legitimate interests, namely administering the Allup App Service, and for communicating with you effectively to respond to your queries or complaints. | ||
We may use this information to communicate with you, including sending service-related communications. | The processing is necessary for the performance of a contract with you. | We share this information with [***] and [***], for the provision of customer support, for example, in order to facilitate a live chat or phone call session. | |
We may use this information to send you unsolicited marketing communications in accordance with your preferences. | We will only use your personal information in this way to the extent you have given us consent to do so. | ||
We may use this information when you choose to participate in promotions or contests that we run. We ask those who enter into promotions or contests to provide this information so that we can contact you in relation to the promotion or contest, for example, we will notify you if you win a prize. | The processing is necessary for our legitimate interests, namely administering the promotion or contest, and for communicating with you effectively to respond to your queries or complaints. | ||
We may use this information to contact you provide us with feedback, for example, when you participate in online surveys. We use such information in order to administer and improve the Allup App Service. | We will only use your personal information in this way to the extent you have given us consent to do so. | ||
Chat and comments. When you contact us directly, e.g. by email, phone, or when you participate in a chat on the Allup App Service, we will record your comments and opinions | We may use this information to operate, maintain and provide to you the social features and functionalities of the Allup App Service. | The processing is necessary for the performance of a contract with you. | |
We may use this information to operate, maintain and provide to you the social features and functionalities of the Allup App Service. | The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns. | ||
We may use this information to develop new products and features available through the or otherwise improve the Allup App Service. | The processing is necessary for our legitimate interests, namely developing and improving the Allup App Service. | ||
Payment and transaction information,such as your credit card, payment authentication code, billing address, and other information such as date and time of your transaction. | We may use this information to process the payments you make or receive through the Allup App Service. | The processing is necessary for the performance of a contract. | We may share this information with [Oracle] and [MyFatoorah], in order to identify you so that you can make and receive payments through the Allup App Service. |
Location information, such as your GPS coordinates when you place an order through the Allup App Service. | We may use this information for operational purposes. Our Allup App Service works on showing you beverage and food vendors according to a specific radius and GPS coordinates are required in order to ensure that the list we show you is accurate. | The processing is necessary for our legitimate interest, namely tailoring the Allup App Service so that it shows you beverage and food vendors that are in / near your particular location. | We may share this information with:Mixpanel;[***]. |
Information received from third parties, such as social networks.If you interact with the Allup App Service through a social network, we may receive information from the social network such as your name, profile information, user ID, and any other information you permit the social network to share with third parties. The data we receive is dependent on your privacy settings with the social network. | We may use this information to authenticate you and allow you to access the Allup App Service. | The processing is necessary for the performance of a contract with you. | We may share this information with:Mixpanel;[***]. |
We may use this information to help match you with other users in accordance with the functionality of the Allup App Service. | The processing is necessary for the performance of a contract with you. | ||
We may use this information to tailor the way this is displayed to you (such as the language in which it is presented to you). | The processing is necessary for the performance of a contract with you. | ||
Your preferences, such as preferences set for notifications, marketing communications, how the Allup App Service is displayed and the active functionalities on the Allup App Service. | We use this information to provide notifications, send news, alerts and marketing communications and provide the Allup App Service in accordance with your choices. | The processing is necessary for our legitimate interests, namely tailoring the Allup App Service so that it is more relevant to our users. | |
We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented. | The processing is necessary for our legitimate interest, namely ensuring the user receives the correct marketing and other communications, and that this is displayed in accordance with the user’s preferences.. | We may share this information with [Adjust] [Google Analytics / Firebase] and [Mixpanel], to ensure that [we comply with your preferences with respect to the types of emails and messages we send to you]. | |
All personal information set out above. | We may use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Allup App Service, to communicate with you, to monitor and improve the Allup App Service and business, and to help us develop new products and services. | The processing is necessary for our legitimate interests, namely to administer and improve the Allup App Service. | As described above and in Section 6. |
Category of personal information | How we may use it | Legal basis for the processing | Recipients of personal information |
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We may use this information to detect fraud or suspicious activity in relation to your account. | The processing is necessary for our legitimate interests, namely to protect our business and your account from fraud and other illegal activities. | We may share this information with:[Mixpanel], [Google Analytics / Firebase] and [Swifty Beaver] in order to [protect our business and your account from fraud and other illegal activities, to provide us with data analytics and error correction services]. | |
We may use this information to localise features of the Allup App Service. | The processing is necessary for our legitimate interest, namely localising features of the Allup App Service and tailoring the Allup App Service so that it is more relevant to our users. | ||
For our internal analytical purposes. | The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Allup App Service, to improve the Allup App Service generally, to localise features of the Allup App Service and tailor the Allup App Service so that it is more relevant. | ||
Where you have given us your consent to send you marketing communications, we will use this information during the e-mail marketing process. | The processing is necessary for our legitimate interests, namely to administer the marketing communication. | ||
Information about how you access and use the Allup App Service. For example, how frequently you access the Allup App Service, the time you access the Allup App Service and how long you use it for, the approximate location that you access the Allup App Service from, the site from which you came and the site to which you are going when you leave our Allup App Service, the Allup App Service pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the Allup App Service from multiple devices, and other actions you take on the Allup App Service. | We may use information about how you use and connect to the Allup App Service to present the Allup App Service to you on your device. | The processing is necessary for our legitimate interests, namely to tailor the Allup App Service to the user. | |
We may use this information to determine products and services that may be of interest to you for marketing purposes. | The processing is necessary for our legitimate interests, namely to inform our direct marketing. | ||
We may use this information to monitor and improve the Allup App Service and business, resolve issues and to inform the development of new products and services. | The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Allup App Service and to improve the Allup App Service generally. | ||
Log files and information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the Allup App Service. This information can include details about the type of device, Internet service provider and type of Internet access, platform type, device type, date and time stamp, a unique ID (that allows us to uniquely identify your browser, mobile device, or your account), operating systems (including operating system versions), browsers and applications connected to the Allup App Service through the device, your mobile network, your IP address and your device’s telephone number (if it has one). When you access our Allup App Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. | We may use information about how you use and connect to the Allup App Service to present the Allup App Service to you on your device. | The processing is necessary for our legitimate interests, namely to tailor the Allup App Service to the user. | |
We may use this information to determine products and services that may be of interest to you for marketing purposes. | The processing is necessary for our legitimate interests, namely to inform our direct marketing. | ||
We may use this information to monitor and improve the Allup App Service and business, resolve issues (such as bugs), to identify and fix any device / version / Internet type specific issues with the Allup App Service, and to inform the development of new products and services.. | The processing is necessary for our legitimate interests, namely to inform our direct marketing. | A |